Return policy

1. Return and exchange of goods:

1.1 The return of goods is carried out in accordance with the laws of the Republic of Lithuania.

1.2 The buyer must send the returned goods by registered mail by courier or by parcel machine, having previously agreed on the choice of the parcel machine location. Coordinate the choice of parcel machine by e-mail: info@cf.lt.

1.3. To return a defective product, the Buyer must contact the Seller by e-mail, attaching photos or videos of the product and/or parcel, describing the problem, and a copy of the purchase document.

1.4. When returning the wrong product, the Seller undertakes to replace such product with the required product. If the required product is not available, the Buyer will be refunded all money (for the product and actual shipping costs incurred).

1.5. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or refund the money to the Buyer.

1.6. The Seller has the right not to accept the goods returned by the Buyer if the goods(s) were delivered of poor quality or the packaging of the goods(s) was opened.

1.7. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in these Rules.

1.8. If the Buyer paid for the item with a gift voucher, the voucher and any additional amount paid (if any) will be refunded.

1.9. If the Buyer returns a product purchased with a discount, the amount paid for the product with the applicable discount will be refunded.


Return of quality goods:

The return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania, the provisions of Article 6.228, Part 1 of the Civil Code of the Republic of Lithuania (hereinafter referred to as the CC) (“The Consumer has the right, without giving a reason and without incurring any costs other than those established in Article 6.22811 of this Code, to withdraw from a distance contract or a contract concluded outside the premises of a business within fourteen days, except for the exceptions provided for in Part 2 of this Article. In the event that the Consumer concludes a purchase and sale contract (hereinafter referred to as the Contract) using only means of communication (distance contract) and therefore cannot exercise the right established by law to inspect the goods and assess their suitability before concluding the contract, he has the right to withdraw from the purchase and sale contract by notifying the Seller in writing within 14 (fourteen) days from the date of delivery of the goods. If the Buyer has purchased several goods under one Contract, he has the right to fully withdraw from all goods purchased under one Contract or only some of the goods purchased under one Contract. The specified 14 The (fourteen) day period for submitting a written request shall begin to run from the date of transfer of the goods(s) to the Buyer or his authorized representative and shall not be extended or in any way linked to the transfer or return of the goods to the Seller or another person for reasons beyond the Seller's control.

Purchased quality goods can be returned within 14 days if:

  • the returned item is in its original, neat packaging;
  • the item is unused and undamaged;
  • the product has not lost its commercial appearance (labels are not damaged, protective films, bags, etc. are not torn);
  • the returned item is complete with all manufacturer's documentation;

Quality goods cannot be returned if they are:

  • goods that were manufactured according to the Buyer's individual order or are obviously customized for him, or which, due to their nature, cannot be returned to the Buyer after they are delivered due to loss (loss) of commercial properties, are perishable or their shelf life is about to expire;
  • in other cases where the purchase and sale agreement cannot be withdrawn under the laws of the Republic of Lithuania.

Please send the returned item to the headquarters address below:

UAB "Grafus" registered office address: Lomsodių g. 26, Šukaičiai, Klaipėda district, Tel.: +370 655 91620

When returning quality goods, the buyer is responsible for:

  • packaging of goods;
  • return of goods by registered mail to our address specified above;

We may refuse to accept the return of the product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films, and damage to transparent packaging that would not prevent the exercise of the right to inspect the product.

If the damage to the packaging of the product causes the product to be unable to be sold later at the same price, without prejudice to the rights of another Buyer of this product to purchase a new and unused product, such products may be returned only by our mutual agreement.

When returning quality goods, the Buyer is responsible for all transportation costs associated with their return.

Returning a product after purchasing a defective product:

Return of goods in case of purchase of a defective product and in other cases, in accordance with the Civil Code of the Republic of Lithuania (Article 6.363, Paragraph 7)

Warranty:

According to Article 6.363, Part 1, Item 10 of the Civil Code of the Republic of Lithuania, the seller is liable for defects in the item that become apparent within two years of the transfer of the item, unless the law or the contract provides for a longer period. The buyer's rights established in this article are subject to a two-year limitation period.

Dispute resolution procedures and services:

The Buyer has the right to use the out-of-court complaint and compensation procedure for resolving disputes between the Seller and the Consumer (Article 6.2287, paragraph 1, p. 16 of the Civil Code). The Buyer, who believes that his rights have been violated, must apply to the Seller in writing no later than three months from the date of the violation and state his requirements. The Seller must examine the request free of charge no later than 14 days and provide a detailed, reasoned written response, supported by documents. If the problem cannot be resolved, the Buyer has the right to apply to an entity that resolves consumer disputes out of court using the contacts specified below.

You can submit a request/complaint regarding a product or service purchased in our online store to the State Consumer Rights Protection Service (A. Goštauto g. 12, Vilnius, 01108, e-mail: tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax: (8 5) 279 1466, on the website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Service in the counties).